FAQ

Welcome to our Frequently Asked Questions! Here, you'll find answers to the most common questions our customers have about ROFNY. Our aim is to provide you with clear, concise information to enhance your experience with us. Whether you're new to our site or a returning customer, we hope you'll find the answers you need right here.

Ordering

How do I place an order?

Can I modify my order after placing it?

What is ROFNY's transaction and process?

Payment

What payment methods do you accept?

Is it safe to use my credit card on your site?

Why am I unable to see the option for credit card payment or local bank transfer at checkout?

What currencies can I use for payment?

Shipping

How long does shipping take?

Do you offer International shipping?

What shipping options do you offer?

How can I track my order?

Why is my city or country not listed during the checkout process?

Are we required to pay for shipping? How are customs and import fees handled?

How long will it take to ship my order after payment is completed?

Returns and Refunds

What is your return policy?

How do I request a return?

How do I get a refund?

Account Management

How do I create an account?

I forgot my password. What do I do?

How can I delete my account?

Product Information

How can I find more information about a product?

What is the quality of the Pre-Loved products sold by ROFNY?

How does ROFNY ensure that the Pre-Loved products sold are authentic?

I have concerns about the quality and/or authenticity of a product, what should I do?

What is the procedure for filing a claim regarding the quality or authenticity of a purchased product?

What happens after a claim is filed?

Technical Issues

I'm having trouble placing an order. What should I do?

The website is not displaying properly. What's wrong?

Privacy and Security

How do you protect my personal information?

Will my email be shared with third parties?

Leasing Program with TRYGVE

How do I join the leasing program?

What are the benefits of joining the leasing program?

How does TRYGVE handle the management and maintenance of products?

What happens if my product is damaged during the lease period?

What if my product is damaged beyond repair during the lease period?

How do I earn from the leasing program?

Are there any fees to join the leasing program?

Can I end the leasing program at any time?

What options do I have for my product at the end of the leasing program?

Who should I contact if I have questions about the leasing program?

Contact Us

How can I contact customer service?

Where can I find updates about new products or promotions?