Shipping and Payment Policy
Last Updated: 18. Dec. 2023
Welcome to ROFNY. This Shipping and Payment Policy provides detailed information about the shipping methods, costs, delivery times, and payment options available on our platform. Our goal is to ensure a transparent and seamless shopping experience for all our customers.
Shipping Policy
Domestic Shipping:
Methods: We offer standard and expedited shipping options through trusted carriers.
Costs: Shipping costs are calculated based on the size, weight, and destination of the order. Shipping costs will be displayed at checkout.
Delivery Times: Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery within 2-3 business days. Delivery times may vary based on location and carrier delays.
International Shipping:
Availability: We ship to select international destinations. Please check our website for a list of serviced countries.
Customs and Duties: Customers are responsible for any customs and duties fees imposed by their country. These fees are not included in the purchase price or shipping costs.
Delivery Times: International shipping times vary by destination but typically range from 7-21 business days.
Payment Policy
Payment Options:
We accept the following methods of payment:
Credit Cards: Visa, MasterCard, American Express
Local Bank Transfer
Payment Security:
We use industry-standard encryption to protect the confidentiality of your personal and payment information during transmission.
For security reasons, we may require additional verification for certain payment methods or high-value orders.
Order Processing:
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Orders placed on weekends or holidays will be processed the next business day.
An order confirmation email will be sent after your order is placed, and a shipping confirmation email with tracking information will be sent once your order has been shipped.
Changes to Shipping and Payment Policy
ROFNY reserves the right to update or modify this Shipping and Payment Policy at any time without prior notice. Your use of the ROFNY website following any such changes constitutes your agreement to follow and be bound by the policy as modified.
Returns Policy
Return Period
We accept returns within 30 days of the delivery date for most items, provided they are returned in new and unused condition, with all original tags and packaging intact.
How to Return
To initiate a return, please contact our customer service team at [Insert Contact Information] for a return authorization and detailed instructions.
Refund Timing
Refund processing times can vary based on several factors. Once your return is received and inspected, we aim to process refunds as swiftly as possible. However, due to processing times between payment providers and our inspection process, refunds can take 60-90 days to be completed. We appreciate your patience and understanding during this period.
Exchanges
For exchanges (e.g., for a different size or color of the same item), please mention your request when you contact our customer service to return your item.
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us immediately. We are committed to resolving any issues as quickly as possible.
Changes to Our Delivery & Returns Policy
ROFNY reserves the right to update or modify this policy at any time without prior notice. Your continued use of our platform following any such changes constitutes your acceptance of the new terms.
Returns Policy for Leased Items
Returns of Leased Items
For items that have been purchased and are part of the leasing program with TRY, returns can be processed by us at ROFNY. However, it's important to understand that if the leasing contract is terminated before its expiration, TRY will impose a cancellation fee and a handling fee for these returns. These fees are not collected by ROFNY but by TRY as part of the leasing agreement's terms.
How to Return Leased Items
To initiate a return for an item that is part of the leasing program, please contact our customer service team at cs@rofny.com. We will guide you through the process and inform you about any potential fees imposed by TRY for the return.
Refund Timing for Leased Items
Similar to our standard returns policy, processing times for refunds of leased items can take over 90 days, depending on various factors. Please be aware that any fees charged by TRY for the return of leased items will be deducted from the final refund amount.
Additional Fees
The cancellation fee and handling fee charged by TRY are determined by the terms of the leasing agreement. We recommend reviewing the leasing terms carefully before initiating a return for a leased item.
Contact Us
If you have any questions or concerns about our Shipping and Payment Policy or Delivery and Returns policy, or if you would like to make a complaint, please contact us at:
Email: cs@rofny.com
